Student welfare

At Españolé Ih Valencia we are totally committed to ensuring the best quality in organisation and service to our students.

Our objective is to meet all your requirements and needs maintaining the highest quality standards through our joint effort, the teamwork of all our staff and our investment in improving services and facilities.

Your welfare team


An entire team of professionals is at your service to make your stay a pleasant and rewarding experience.

We hope that you enjoy every minute of your stay with us but if you have any problem, question or even need personal support (are homesick or any oyther thing...) please talk to us. These staff members are available to help you:

Diana Malek
Welfare officer and Social programme coordinator
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Clara Pons
Bookings and student welfare (residential accommodation)
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Carol Lorca
Bookings and student welfare (host family accommodation)
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Raúl Piñana
Bookings and student welfare
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Your study


Curriculum – we have a comprehensive curriculum that describes our overall educational aims and objectives, core competencies and syllabus objectives at different levels. You can download it here.

Attendance policy– we know that in order to make progress in your language learning you need to attend at leats 90% of your classes. See the Student Manual for full details.

Student rules  – this tells you what we expect from our students in order to make every classroom a positive learning environment. See the Student Manual for full details.

Academic support – we have an experienced director of studies who you can talk to about your learning at any point in the course.

Vanessa Jimenez
Director of Studies
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People


Safeguarding young and vulnerable adults – we know that many of our students are living away from family and friends and we therefore train all our staff in safeguarding awareness. Please see our Well-being and safety policy for young students for full details.

Equal opportunities and diversity – we make sure that all staff and students are treated equally and the school is committed to working with diversity in a positive way. As part of this, we do not tolerate any form of harassment and bullying. See our Equality and diversity policy for full details.

Exclusions policy – the school is a friendly and open environment. In order to maintain this, the school will take the following steps with anyone found to be acting contrary to school policies:

Step 1: a verbal warning
Step 2: a written warning
Step 3: a letter and asked to leave the school

In extreme circumstances, the person will be asked to leave with immediate effect.

In any of the above circumstances, no refund will be given.

Harrassment policy - we believe that everyone should be treated equally, fairly and with respect. Bullying and harassment of any kind is unacceptable.

Both students and staff have the right to work in a safe environment. See our Harassment policy for full details.

Learning Difficulties and Disability Access -  the school will look at applications from any students or trainees with learning difficulties.

We will decide on an individual basis if the course is suitable. It is very important that the school is aware of any learning difficulties or special educational needs before enrolment so that if an application is accepted, we can support the student in the right way.

The school building is fully equipped for disability access.

 

Environment


Health and safety - your safety and security inside and out of the school is very important to us and we have many procedures regarding fire safety, first aid and what to do in emergencies.

 

Complaints procedure


If you have a problem or are not happy with any aspect of our services please talk to us. We need to know so that we can help you and improve our services.

If you would like to make a complaint, please see our complaints procedure

 

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